1. Delivery Process
At Roqaia Fashion House, we strive to deliver your orders with care and efficiency. Once your order is confirmed and payment is received, it will be processed within 1-3 business days. Our dedicated team will carefully prepare and pack your items to ensure they arrive in perfect condition.
2. Shipping Partners
We partner with reputable shipping carriers to provide you with reliable and secure delivery services. Our trusted partners handle the shipping process from our warehouse to your doorstep, ensuring your package is in safe hands throughout the journey.
3. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email containing a unique tracking number and a link to track your package. You can also track your order by logging into your Roqaia Fashion House account and visiting the Order History section. This allows you to monitor the real-time status of your delivery and estimate the arrival time.
4. Estimated Delivery Time
The estimated delivery time varies based on your location and the shipping method selected during checkout. Standard shipping typically takes [insert number] business days, while expedited shipping options are available for faster delivery. Please note that delivery times are approximate and may be affected by factors such as customs processing and local holidays.
5. Delivery Confirmation
Upon successful delivery, you will receive a delivery confirmation email or message. If you are unavailable at the time of delivery, our carrier will leave a delivery notification with instructions on how to reschedule or collect your package from a nearby location.
6. Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by customers. If you need to update your delivery address, please contact our customer support team as soon as possible.
7. International Deliveries
For international deliveries, customs and import duties may apply depending on your country's regulations. These fees are not included in the total price at checkout and are the responsibility of the customer. Please check with your local customs office for more information on import taxes and fees.