سياسة الشحن

1. Shipping Methods and Rates

Roqaia Fashion House is delighted to offer reliable and efficient shipping services to our valued customers. We currently partner with trusted shipping carriers to ensure your orders are delivered safely and on time. Our shipping rates are calculated based on the total weight of your order and the destination address. You can view the shipping costs at the checkout page before completing your purchase.

2. Processing Time

All orders placed on our Shopify store are processed within 1-3 business days, excluding weekends and public holidays. Please note that processing times may be slightly delayed during peak seasons or promotional events. We appreciate your patience and understanding.

3. Shipping Destinations

Roqaia Fashion House currently ships within [list countries or regions you ship to]. We regret to inform you that we do not offer international shipping outside these regions at the moment.

4. Estimated Delivery Time

The estimated delivery time for your order depends on your location and the shipping method you choose at checkout. Standard shipping typically takes [insert number] business days, while expedited shipping options are available for faster delivery. Please note that these delivery times are estimates and actual delivery may vary due to factors beyond our control, such as customs processing and extreme weather conditions.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's journey. You can also track your order by logging into your Roqaia Fashion House account and navigating to the Order History section.

6. Missing or Lost Packages

In the rare event that your package is lost or missing, please contact our customer support team at [insert email address or phone number] immediately. We will initiate an investigation with the respective shipping carrier to locate your package or arrange for a replacement if necessary.

7. Shipping Restrictions

Roqaia Fashion House adheres to all local, national, and international shipping regulations and restrictions. We are unable to ship to P.O. boxes or military addresses. Additionally, some products may have specific shipping restrictions based on their contents. Please review the product descriptions for any special shipping considerations.